Welcome to Mel Green Movement. Please read this agreement in full before signing.

This agreement exists to protect your results, establish clear boundaries, and ensure the coaching relationship operates to the highest professional standard.

1. CLIENT ACKNOWLEDGEMENT

By signing this agreement, you acknowledge and agree that:

• You are committing exclusively to Mel Green Movement Coaching (no other coaches or programs) unless otherwise approved by the Mel Green Movement Coaching team. 

• Participation in any exercise, activity, or nutrition plan is undertaken entirely at your own risk. 

• Mel Green Movement accepts no liability for any injury, illness, death, loss, or damage sustained during or after participation in our services. You assume full responsibility for your own health, safety, and wellbeing and acknowledge and accept all risks associated with participation in any Mel Green Movement program.

• Any advice provided does not constitute medical advice and should not replace consultation with qualified healthcare professionals. Mel Green Movement does not provide diagnosis, treatment, or advice outside its professional scope of practice.

• Mel Green Movement Coaching makes no guarantees regarding specific outcomes or timelines. While each program is designed to help you achieve optimal results, success depends entirely on your commitment, consistency, adherence, and individual health and lifestyle factors.

2. COACHING COMMITMENT

• The minimum commitment period for this coaching agreement is 12 weeks. 

3. COMMUNICATION

• Mel’s business hours are 8am to 5pm Monday to Friday, and 7am to 11am on Saturday’s.

• Please note that Mel does not work Sunday’s.

• All coaching communication must take place through the agreed platform (Everfit or WhatsApp or Email). Messages sent through other channels (Instagram or txt message) may not be monitored or responded to.

• Please allow up to 48 hours for responses to messages. 

• Clients are expected to communicate respectfully and respond within a reasonable timeframe. 

• Abusive, aggressive, disrespectful, derogatory or discriminatory language will not be tolerated.

4. RESCHEDULING 

• A minimum of 24 hours' notice is required to cancel or reschedule a coaching session.

• Sessions may be rescheduled free of charge provided at least 24 hours' notice is given.

• Cancellations made within 24 hours of your scheduled session will result in forfeiture of that session.

• Mel Green Movement understands that unforeseen circumstances can occur and reserves the right to waive cancellation fees at its discretion where appropriate.

5. MEDICAL DISCLAIMER

• Before commencing coaching services, you will be required to complete a Physical Activity Readiness Questionnaire (PAR-Q) through our training app. 

• You agree to disclose any existing or future health conditions that may impact your participation. If you disclose any pre-existing medical condition, injury, illness, or disability, you may be required to provide written clearance or a referral from your medical practitioner before participation.

• Mel Green Movement coaches are not medical professionals or dietitians and do not provide medical diagnosis, treatment, or advice. 

• Use of any dietary supplements is at your own discretion. You understand the potential risks associated with supplementation and agree to consult a qualified healthcare professional if needed. Mel Green Movement Coaching accepts no liability for any harm, loss, or damage related to supplement use. 

6. PAYMENTS AND REFUNDS

• All payments are strictly non-refundable. 

• If coaching is purchased upfront, no refund will be offered should you choose not to continue. 

• If you are unable to continue due to medical reasons, a valid medical certificate must be provided. In such cases, your coaching may be placed on hold. 

• If you are paying upfront, any subsequent program block must be paid at least 1 week in advance before transitioning to the next block. This ensures uninterrupted access to coaching services and continued support. 

• You are responsible for ensuring sufficient funds are available in your nominated account. Failed payments may incur late fees charged by the third-party payment provider. 

• If a payment fails, payment must be made at your earliest convenience. Services may be temporarily or permanently suspended if payment remains outstanding and a dishonour fee may apply.  The payment system will automatically attempt to recharge your nominated payment method.

• Payments may be subject to a 2.9% + $0.30 transaction fee.

• If your bank account, bank card, or payment details change, you must notify Mel Green Movement immediately via email.

• Mel Green Movement reserves the right to adjust coaching fees following completion of your minimum commitment period. A minimum of 7 days’ notice will be provided to prior to any price increase.

7. TEMPORARY HOLD POLICY

• A minimum of 2 weeks’ notice is required before placing your coaching on hold. 

• Placing your coaching on hold is not permitted during the initial 12-week coaching period. 

• Failure to provide adequate notice may result in 100% of your next scheduled payment being charged.

• Services may be paused for up to 14 days. During a Pause your coaching program will be placed on hold and access to all coaching apps will be temporarily removed.

8. CANCELLATION POLICY

• A minimum of 2 weeks’ notice is required to cancel your coaching agreement. 

• If you are still within your minimum commitment period, you should provide as much notice as possible regarding your intention to cancel at the conclusion of the commitment term.

• Cancellation requests must be submitted in writing via:

Email: MelGreenCoach@gmail.com
WhatsApp: Direct message to Mel

• Mel Green Movement reserves the right to waive cancellation requirements or fees under appropriate circumstances.

• Returning to coaching within 3 months of cancellation will incur a 50% start-up fee.

• Returning after 3 months, the full start-up fee will apply. 

9. TERMINATION

• Mel Green Movement Coaching reserves the right to immediately terminate this coaching agreement if any of the terms outlined herein are breached.

10. MARKETING & PROMOTIONAL USE

• You acknowledge that Mel Green Movement may use client photos, videos, testimonials, or transformation content for marketing and promotional purposes and that you are not entitled to compensation for such use.

• If you prefer that Mel Green does not use your images, please notify her. 

• You agree not to tag any other coaches (except Mel Green) in relevant social media posts or stories while coaching with Mel, or use the photos from your results from coaching with Mel to market another business or person.

11. PRIVACY & PERSONAL INFORMATION

• By enrolling in coaching services, you consent to being added to the Mel Green Movement email mailing list. You may receive coaching updates, educational content, promotional offers and company announcements

• You may unsubscribe from marketing communications at any time using the unsubscribe link included in those emails.

12. INTELLECTUAL PROPERTY

• All Mel Green Movement Coaching programs, plans, materials, and spreadsheets are the intellectual property of Mel Green Movement Coaching. 

• You may not reproduce, resell, alter, or distribute any content or materials provided to you by the Mel Green Movement as your own. 

13. AGREEMENT

By signing below, I confirm that:

• I have read and fully understood this Client Agreement.

• I agree to all terms, conditions, expectations, and policies contained within this document.

• I understand that my results are dependent upon my own effort, commitment, consistency, adherence, and honesty.

• I acknowledge that Mel Green Movement Coaching provides the program, guidance, expertise, and accountability required to support my success. However, specific results are not guaranteed within a set timeframe.

• I confirm that I am medically fit to participate in structured training and nutrition coaching and have disclosed any relevant medical conditions or limitations.